Returns & Exchanges
At OSIM, we stand behind the quality of our wellness products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and exchange process within 30 days of delivery.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and reason for return to receive a Return Authorization.
Prepare the Package
Securely pack the item in its original packaging, ensuring all accessories, manuals, and promotional gifts are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Quality Inspection & Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing