Frequently Asked Questions
Everything you need to know about shopping with OSIM.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger purchases, we also offer flexible installment plans through our financing partners.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. For larger items requiring white-glove delivery and assembly, our logistics team will contact you within 48 hours to schedule a convenient time.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery. Please note that items must be in their original packaging and may be subject to a restocking fee.
Do your products come with a warranty?
Yes, all OSIM products come with a standard 1-year limited warranty covering manufacturing defects. Extended warranty plans are also available for purchase at the time of checkout for added peace of mind.
How can I track my shipment?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to our carrier's website where you can monitor your package's progress.
Do you offer international shipping?
Currently, we ship to most major regions globally. Shipping costs and delivery timelines vary by country. Please enter your address at checkout to see the available shipping options for your specific location.